Asked Questions

Artwork questions

What’s ‘bleed’ and why do I need it?

It’s the section of your design that’s trimmed off when it’s cut to final size. It ensures your image reaches the very edge of the design and there are no white edges. At Mixam, we need a 3mm bleed on all documents, with a few exceptions.

It’s best if you can add bleed before you upload your document. Some programs – like InDesign, Illustrator and Photoshop – allow you to do this. But if you need any help, just give us a call.

If you can’t add bleed before uploading, we’ll do our best to add it for you. We’ll either expand the size of the document (but this will move the text closer to the edge), or mirror the image. But for the best results, we recommend adding it before uploading your documents.

What are trim lines, bleed and gutter margin?

Trim lines – are indicated by the green line on the file preview in the ‘Artwork’ tab of your order, this is where your document will be trimmed.

Bleed – indicated by the blue line on the file preview. Make sure your document extends to this line to avoid white edges when trimmed to size.

Gutter margin – this is indicated by the vertical shaded area within the on the file preview. This highlights the part of the page that it likely to be hidden on a PUR perfect bound or casebound order when bound.

What should I look for when I’m checking my proofs?
Keep an eye out for garbled or missing text, and check that everything is in the right place. Make sure you thoroughly proof read and spellcheck your prints before you upload them.
What does your artwork check include?
Really low quality pictures (under 100dpi), items too close to the edge and missing fonts. A warning will flash up if our system detects any of these. We don't check for design, content or spelling errors.
What kind of font should I use?
You can use any font you like, as long as it’s embedded into the document.
What file types can I upload?
PDF, jpg, Postscript, MS Word, Publisher, PowerPoint, Lotus and Excel.
What binding options do you offer?

Saddle stitching (for magazines up to 64 pages): A popular binding method where two staples pass through the central fold of pages.

Perfect bound (for magazines with 40+ pages): The pages and cover are glued together to create a square spine. The other three sides of the magazine are then trimmed to create perfectly straight edges. The spine depth will show in your order description.

Strong PUR binding (for magazines over 116 pages): This is the same as perfect binding, but the glue is stronger to hold more pages. The spine depth will show in your order description.

How do I upload covers and the spine design?
Upload them as three separate documents – front cover, back cover and spine.
How can I make sure colour prints the way I want it?

When creating your project, your software program may give you the choice of working in RGB (Red, Green and Blue) or CMYK (Cyan, Magenta, Yellow and Black). We print using CMYK (as do all printers), so it’s best if you can work in CMYK before uploading your proofs. This prevents any colour shift that can happen if we convert your document ourselves.

colour can look different on your screen compared to a printed page. This is because screens are backlit whereas a print reflects colour. If colour is critical, get in touch and we’ll do our best to get the result you want.

How do I make sure my prints are well defined?

We recommend using images that are between 150 – 300dpi (dots per inch). Anything less than 100dpi may appear pixelated.

Should I upload single pages or spreads?
Our system will accept either. Although you may find it easier to upload single pages.
I’m using perfect binding. How much space should I leave for the spine?
Up to 7mm of the page is taken into the spine, so we recommend increasing your quiet area by keeping all critical text and design elements at least 12mm away from the spine to ensure they are not obscured by the fold.
Why are there white lines in my proof?
Don’t worry, they won’t print. They’re called stitching and they only appear on the screen.

Payment questions

Which payment methods do you accept?
Credit and debit cards, bank transfers and Paypal.
What about GST?
The goods and services tax (GST) in Australia is a value added tax of 10% on most goods and services sales.
I want to cancel my order. Will I get a full refund?
Yes, if you cancel before it goes into production.

Delivery questions

How much is delivery?
It depends on the size of your order. You’ll find the delivery cost in your Shopping Cart.
Where do you deliver?
We ship to everywhere in Australia, the US, Canada, UK, Europe and beyond.
How long will my order take to be delivered?

When you use our price calculator to get a quote, an estimated dispatch date will appear. This is when your order will be finish printing and be shipped from the printers.

When you enter your postcode at the next step, you will be given a choice of different shipping options.

If you need your ordered delivered on a specific date, please contact us and we’ll do everything we can to get it to you when you need it.

I need my order for a certain date. Can you accommodate this?
Usually, yes we can. Please call us on 02 7208 8176 and we’ll do our very best. Although it may not always be possible.
How is my order delivered?

We use a variety of logistics partners for all of our deliveries.

Depending on what stage the delivery is at, you can also change the delivery details – you could ask for it to be left with a neighbor, left on the front porch or even change the address. Please call us to organise a change in your delivery details.

How is my item packed?
In secure double‐walled boxes.
My order hasn’t arrived. Who should I call?
Please contact us, either through the messaging section in your order manager, by email at or call us on 02 7208 8176.

Other questions

How do I order a reprint?
If you open an account, all your previous orders will be saved, so you can reorder. If you placed an order but didn’t open an account, just contact us with the order number and we’ll find the file. Note that prices may have changed since your last order.
How do I make a complaint?

Sometimes things may go wrong. But we are here to help and offer you solutions and practical advice for next time. Before filing a complaint, we recommend you revisit your online order once more to ensure the print specifications and artwork match what was confirmed and displayed on-screen.

Before filing a complaint, we recommend you revise your online order once more to ensure the print specifications and artwork match what was confirmed and displayed on-screen.

If something is still not correct, please log in to your Mixam account and head to your Orders page. You will see a red 'Problem with order?' button under the relevant order number. Clicking this button will record the information, and our Customer Care team will receive a notification.

To help us resolve your issue quickly and effectively, please provide the following details:

  • A description that best describes your problem from the dropdown menu
  • A brief overview of the issue in the comments box
  • The total quantity of copies affected
  • Any specific page numbers we need to check
  • Upload photographs or videos, clearly showing the issues. If multiple copies are affected, please capture all copies or at least 15 to 20 in the same shot. (If the concern is with a paper or colour variance, we may have to ask you to return them for further investigation, but we will confirm this as soon as possible).
  • If damage has occurred, please include images clearly showing any damaged packaging. Please keep hold of the damaged copies until we let you know it is safe to recycle them. Select the preferred action from the menu stating how you would like this resolved.

Once you have filled out the online form, our Customer Care team will investigate and contact you via email. The process will generally occur within one working day, but please check spam and junk folders as emails can land here.

For more helpful information, head to our Support page at the top of our website, where you can find more about how we print.

Where do I find my invoice?

Please click on the Payment tab within your order. Then click on the invoice link to download a pdf of the invoice for your records.